BNI Riverside is a powerful Brisbane business networking group with a positive and fun atmosphere. By establishing a formal business referral relationship with other people, each member can substantially increase their business.

BNI Riverside bases its program on the philosophy of "Givers Gain". By helping each other, we can all benefit. Business networking and the art of referring business works directly and indirectly in the strong referral network that you build.

BNI Riverside generates between 80 and 120 referrals per month. This represents many $100,000's of new business passed annually. It's like having 30 salespeople marketing your business everyday!

Join today and watch your network grow

Mar 10 10

Why do business clients need insurance?

by john

Why do business clients need insurance?

Smooth sailing in a business is hard enough without adding the complications of injury, illness or even the death of a business partner or key person.

The probability of at least one partner dying before the age of 65 for a two-partner business structure is a significant 34% climbing to 71% if your business has six partners. And the chance of a partner becoming disabled is higher with 51% likelihood for a two-partner business structure, and 88% for a business with six partners. read more…

Mar 9 10

Have you met anyone?

by admin

One of the things I have noticed about many business people is that they have little idea of exactly who their target market is.

When asked who is a good referral for them will say something like…”anyone in the ………………. business”! Or on a similar track….. “someone in the …………….. business”!

In all my years of networking and the thousands of people, I have yet to meet a person called “someone” or “anyone”.

You might say isn’t that being a little pedantic?

If so, ask your networking group to name the specific people they think of when you ask for “someone” or “anyone” and see who they come up with – most times there are no names.

So what do you do?

1. Make a list. List all the specific people by name, title and company that you would like an introduction too.
2. Make another list. List all the business categories where someone in that category would a potential client or source of clients.
3. Start asking. When next you are given the opportunity to say who is a good referral for you, name someone on your list.

You will be amazed at the connections your network has if you just help them target exactly who you want to meet!

The Referral Master®

Feb 17 10

Do You Have Raving Fans?

by admin

In his book “Raving Fans”, management guru wrote about having customers who became fans and raved about you…. to everyone!

And in a recent article about an iPhone accident, David Bateson of PR company NewsBusiness writes about the same concept – having a product or service that people “just want”!

So what is it that makes raving fans out customers? And more to the point do you have any raving fans?

35 years ago when vegetarian restaurants were rare a young couple (john and Sue) opened one in Manly (Sydney, Australia). It wasn’t in the shopping strip, rather on the main road surrounded by office and industrial buildings. The name – Lentil As Anything!

Within 3 months of opening you couldn’t get a table without a booking except on Mondays. Of all the restaurants I have eaten in around the world I remember that one more than anything because they understood the “raving fan” concept.

When you arrived John would greet every guest at the door – no matter what he was doing when you arrived. On your second visit he even greeted you by name having remembered you from your first visit. And when you left, John would actually escort you to the door and thank you for coming. Everytime!

Mind you it didn’t hurt that Sue was in the kitchen creating the most mouth-watering meals and accompaniments.

What can you do to create “raving fans”?

Here are some suggestions:-

1. Ask the customer what they want! If it fits with what you are offering, give it to them. Just because it isn’t “on the list” doesn’t mean you can’t “change the list”!

2. Deliver what you promised – ALWAYS – and then give them one more thing that they don’t expect. I visited a restaurant in Rue de Huchette in Paris where the custom was a complimentary glass of chilled light wine as you sat down – totally free!

3. Create an experience that literally “blows them away” – that is so far “out of the box” that you can’t even see the box anymore. Apple have this concept down pat. Remember the store where I bought my last MacBook Pro from where all the staff (all 22 of them) stopped and applauded as I left the store? That blew me away!

Let me know how you go at attracting your “raving fans”?

The Referral Master®

Feb 2 10

How good are you at acknowledgement?

by admin

One of the cornerstones of organisations like BNI and Toastmasters is the importance placed on recognition. And rightly so! I don’t know anyone who does not like to be recognised for things they have done well.

Yet it is a skill sadly lacking in the business world today.

Somewhere along the road of experience I learnt the skill of valuing others. Of recognising something in others that was worthy of praise… and then giving it! And here is where many of us let ourselves down and miss a marvellous opportunity to build better relationships.

An enduring memory of mine is a BNI chapter with serious businessmen in suits literally running out the front to get their 5 year pins. They wanted the recognition and were not afraid to show it.

So what are you doing to incorporate a recognition programme into your word of mouth marketing efforts?

Here are some ideas……

1. Find a way to capture birthday information and send a birthday card – it’s an old idea that the internet makes easy through companies like SendOutCards. Give me a call and I can show you how?
2. Phone a client and ask them to tell you one success they have had in the past week or month… and then send them a congratulatory card or present.
3. Write to 5 of your top clients telling them about the success of another client and cc that client.

One of the reasons many people do not acknowledge others is that they themselves rarely get acknowledged. Unfortunately this is exactly the wrong thing to do. The best way to start being acknowledged is to start acknowledging others. The law of reciprocity ensures that it will come back to you.

So if you currently don’t acknowledge people in a planned, positive and personal manner now would be a good time to start!

The Referral Master®</strong>

Jan 28 10

Buying or selling a business in Queensland… What you need to know

by Geoff Matheson

In these tough economic times, people may be tempted to ‘cut costs’ and consider not using the services of a lawyer to assist them in buying or selling a business. Our litigation division has plenty of ‘war stories’ of people burnt who have tried to cut costs and not obtained professional advice. For example, do you know that if you sell a business and assign the lease to the buyer, you may remain liable to pay rent to the landlord, even after the business is sold, if the buyer defaults in paying rent? This may be avoided by properly drafting the contract.

A business sale transaction can be quite complex and involves a broad range of issues such as employee entitlements, plant and equipment, GST, stamp duty, franchises, council requirements and obtaining the Landlord’s consent for either a new lease or assignment of an existing lease. 

McKays have prepared a guide to give you some general knowledge and discuss, in plain English, the key legal issues to consider in a business sale transaction. Regardless of whether you are a Seller or a Buyer, this resource will assist you in understanding the sale process and why a properly drafted contract is crucial to protect your interests.

The guide is very easy to use with headings to help you to find information that is relevant to you. It also alerts buyers to important matters to consider before signing a contract, such as whether you should purchase in your own name or set up a different business structure. Buyers and sellers are also encouraged to use the services of other professionals such as accountants, financial planners and insurance brokers.
 
Visit the below webpage to view the guide: http://www.mckayslaw.com/documents/McKaysBuySellBusiness.pdf or if you would like a hard copy please email the marketing department on rprout@mckayslaw.com.

For further information about buying or selling a business in Queensland call Geoff Matheson on (07) 3223 5901 or email gmatheson@mckayslaw.com

Jan 21 10

Is Your Follow-up Strategy Helping or Hurting You?

by admin

Business Networking Tips

When you receive a referral, how long do you wait to follow it up?

What are your first steps?

  • Call the referee to get more information on their requirements
  • Research the prospect to get a feel for their business and possibly personality
  • Google??

I had a conversation with a frolleague (a colleague who wants to be your Facebook friend), let’s call her Mary, recently who was surprised that she’d gotten flack from a referral source, Brian, for taking five days to follow up with a prospect that Brian had referred to her. Mary explained that she doesn’t like to follow up with prospects for four or five days because she doesn’t want the prospect to feel like she’s too eager. I told her that she is clinically insane. read more…

Jan 21 10

I have a theory … Ivan Misner was Santa Claus

by admin

elvisISsantaDo you remember the Dread Pirate Roberts from the classic film ‘The Princess Bride’? The Dread Pirate Roberts legend has existed for hundreds of years. He maintains the legend by handing on the name to a young protégé when he retires. The longevity of the legend gives it further weight.

Santa Claus uses the same method. The Santa that we know and love today is obviously not the same Santa we had 100 years ago, but he sustains the legend by handing on the ‘reins’ to a younger protégé when he retires. read more…

Jan 21 10

Be Specific

by admin

Networking Education Session

The people in this room are your sales team. When you only have 45 seconds per week to train them, you need to get to the point, and quickly.

Often, we concentrate on explaining a different aspect of our business and run out of time to tell the group what exact referrals you are looking for.

We have to listen to about 30 infomercials each week while trying to eat breakfast, order coffee, pass the business card box around and think of our own witty one liners to throw in. If you don’t give us something specific to latch on to, we may not think of you again until next week

Tell us the specific person, business or industry you need to meet this week. This will immediately narrow our mental filter to begin thinking of matches for you.

Be careful what you wish for because, chances are you just might get it. If you are not specific in your requests, we may go looking for referrals in the wrong place or not even know where to start.

Brisbane only has about 2 degrees of separation. If you mention a specific person or business, there is a high chance someone in this room can introduce you.

Try centering your infomercial on the referrals you are seeking. Today, start your infomercial with “This week I’m looking for”.

Jan 19 10

How creative are your alliances?

by admin

Most people in business know the value of alliances. These are other business people, in non-competing categories, who can (and do) refer business to you.

Yet are you as creative as you could be in setting up these alliances?

My accountant told me about one recently that immediately grabbed my attention. Here is the story!

Time for a car service, so he takes his car in to the car dealer. While waiting to have it booked in and the paperwork completed (and unbeknown to him) a local “panel beater” does an inspection and writes a report on all the small marks on the car. These are the little scratches and dents you get in car parks and maybe also from inattentive parking. Just as he has finished signing the paperwork for the mechanical work the service attendant tells him about the “other inspection” and advises him that they can also get that work done with just another hour or two. Can my accountant friend collect the car at 4.00 pm instead on 1.30 pm? He agrees (as he will be in the office all day anyway).

Value here for both parties!

The customer gets two jobs done on the same day saving him the inconvenience of going to another repairer on another day. And he gets a car back looking much better than when he left it for service.

The car dealer gets extra credibility with his customer and also loyalty from another supplier. Needless to say that the panel beater also cross-refers to the car dealer.

Everyone wins!

So who do you know that offers a complementary service or product that you could offer at the time of your offer or quotation to your clients?

And have you set up an arrangement with them that works both ways?

The Referral Master®

Dec 14 09

Are you open to change?

by admin

If asked this question many of us would say yes. Yet when faced with real change we often resist simply because it is that – change.

We suddenly think of all the reasons why an idea won’t work because change moves us out of our “comfort zone” and into unchartered territory. Suddenly we are in areas where we have no reference point, no statistics and research, no proven assumptions.

Yet it is in these places that startling things happen and often, real progress is made.

Consider the report in the latest issue of Virgin Blue Airlines Voyeur magazine, which highlights the American state of Utah. In June 2008 they introduced a 4-Day Week for all government employees. Not optional – mandatory.

A revolutionary change if ever there was one.

Can’t you still hear all the “change resisters” saying……“it won’t work”?

Yet 18 months later it has proved to be a huge success. Here are just some of the benefits:-
• Reduced energy consumption by 13%.
Reduced carbon emissions equal to 2500 less cars on the road.
• $6.4 million transport savings into commuters’ pockets.
• Stress rates and absenteeism down.
• Productivity and service quality up.

So what changes have you considered and then been talked out of. And even more importantly, what changes would you now introduce?

Why not hold a think tank on what changes you could make to improve your business?

The Referral Master®

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